Last Updated: September 30, 2023

Welcome to the PriorityOne247.com website. This Privacy Policy describes how KD Service Group LLC dba PriorityOne, and any of its subsidiaries and affiliates ("KD Service", "PriorityOne", “we”, “us” and/or “our”) handle personal data we collect from you, how we use and share such information, and the choices you have regarding our collection and use. This Privacy Policy applies to personal data we collect online (e.g., through our website, social media channels, etc.) and offline (e.g., through phone calls, retail locations, etc.) or through any other means of communication with us (collectively, our “Services”). This Privacy Policy supplements and forms part of our Terms & Conditions. Capitalized terms not defined here have the meaning given to them in our Terms & Conditions.

Your Consent

BY ACCESSING OUR WEBSITE(S) OR SOCIAL MEDIA CHANNELS, PURCHASING OUR PRODUCTS, AND COMMUNICATING OR INTERACTING WITH US, YOU ARE ACCEPTING AND CONSENTING TO THE INFORMATION COLLECTION AND USE PRACTICES DESCRIBED IN THIS PRIVACY POLICY.

How We Collect and Use Information

Information Collected From You

Account Information from Website Registration. If you elect to register with our website, we will collect basic account information including your name, username, email, password and phone number.

Personal Information from Transaction Processing. If you place an order, we gather information needed to complete order processing. Information required for an order may include your name, company, address (both billing and shipping addresses), email address, phone number, email address, automatic subscription information, order preferences and any other information attributable to an identifiable natural person or household. We do not collect payment card information from you; when you purchase a product or otherwise make a payment through this site, your card information is received directly by our card processing service providers and not to or through our systems.

Information from Use of Our Services. If you utilize any of our Services including but not limited to accessing our website, engaging our web chat, contacting us for support, participating in quizzes or surveys, entering contests or promotions, providing products reviews or testimonials, subscribing to catalogs, or visiting our retail locations, we may collect additional account, personal or other information such as your age or date of birth, gender, location, product usage and preferences.

Information Collected From Third Parties

We may receive information about you from third parties including social media sites, mailing list providers, online advertising networks, analytics vendors, friends that refer you to PriorityOne or publicly available sources. When you engage our Services through a third-party connection or login or when you access our social media handles, we collect information in accordance with your settings on the third-party site. We may collect information such as your name, picture(s), social handle(s), email address and interactions.

Information Collected Automatically

We constantly strive to improve and update our website. As is true of most websites, our Sites use various tracking technologies that may include cookies, log file information, web beacons, location data, online analytics, and third-party ad serving companies (collectively, "Tracking Tools") to automatically collect Information from you. We may also collect information about your online activities over time and across third-party websites. This data includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, connection speed, read time, display time, and number of clicks. We use this data, in aggregate form, to compile statistics and reports for PriorityOne’s use, and to improve the online experience for all visitors. We may, on occasion, provide portions of this aggregate information to vendors, consultants, potential advertisers, or news agencies.

Cookies. We and our third-party service providers use cookies, which are small files that are stored on your computer or mobile device and allow websites to remember information about you. For marketing purposes and to help personalize and improve our online services we use cookies to monitor how the services offered on our sites are used.

Log File Information. Log file information may be automatically reported by your browser or mobile device each time you access a website. This Information may include your IP address, device and software characteristics (such as type and operating system), browser type, internet service provider, URLs, referring/exit pages, click data, domain names, landing pages, pages viewed, and other such information.

Web Beacons. When you use a website, we and our third-party service providers may employ web beacons (also known as action tag, pixel tag, or clear GIF) that are used to anonymously track your online usage patterns. In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. This information facilitates more accurate reporting and improvement of our online services.

Location Data. When you access the website via a mobile device, we and our third-party service providers may access, collect, monitor, and/or remotely store information regarding your mobile device, as well as real-time "location data," which may include GPS coordinates. Your device should require you to provide permission before our website obtains precise geolocation information from a browser's geolocation API or from technologies like GPS, Wi-Fi, and/or cell towers. We and our service providers may use this approximate location and/or precise geolocation information, along with other information submitted by you, to provide you with location-based services like local store information, search results, special offers, and other personalized content.

Online Analytics and Third-Party Ad Serving Companies. We may allow others to provide analytics services and deliver advertisements on our behalf across the internet and in mobile applications. These entities may use cookies, web beacons, and other technologies to collect information about your use of their or our Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked, and conversion information. This information may be used by PriorityOne and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests, and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for interest-based advertising purposes, please visit Google support here.

How We Use Information

We use the information collected from you, from third parties and through automated methods for a range of business and commercial services, including but not limited to transaction processing, responding to requests or inquiries, customer service and technical support, improving and customizing our products and Services, developing new products and services, marketing purposes, preventing fraud and potential illegal activities, enforcing our Terms & Conditions, complying with applicable laws, regulations and legal processes.

Information Disclosure to Third Parties

We may share and disclose your Information for the following purposes:

To conduct business operations with third parties who provide services such as order fulfillment, card payment processing, shipment delivery, customer service, marketing research and communications.

To engage third parties that provide non-transactional services on our behalf, including website development and maintenance, Service enhancements, or marketing. We do not sell your personal information.

In certain limited circumstances, we may also be required to share information with third parties to conform to legal requirements or to respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Information may also be shared with third parties to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of other of our Terms & Conditions, or as otherwise required by law.

Information may also be shared in connection with or during the negotiation of any merger, financing, acquisition or dissolution transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, personal information may also be transferred as a business asset. If another company acquires our company, business or assets, that company will possess the personal information collected by us and will assume the rights and obligations regarding your personal information as described in this Privacy Policy.

To enforce our Terms & Conditions, this Privacy Policy and any other applicable terms, conditions and other agreements.

Social Media and Product Review Disclosures. Any Information that you post through our website and related Services, including our website or social media channels, may be seen, collected and used by anyone with access to our Services. This Information may include your name, social handle, user or screen name. You are solely responsible for all actions resulting from any Information which you post via our website and social media platforms. Furthermore, by posting to our website and social media platforms, you are granting us the right to re-post or otherwise share your photos, reviews, experiences and stories.

Marketing and Subscription Lists. We periodically send newsletters or other marketing and information messages by email, SMS or other methods such as regular mail so users can stay up to date on PriorityOne’s product and service offering. If you elect to opt-in to a marketing or subscription list, we will collect basic account information including your name, company, address, phone number and email address for the purpose of providing periodic updates. Users may unsubscribe from our subscription lists at any time. If you opt-out of our subscription lists, PriorityOne will still use your information to process your transactions as well as to respond to your inquiries.

We collect information regarding open rates, page views, and generated sales from our HTML email newsletters. Subscribers concerned about collection of information may unsubscribe by changing their account settings or by using the unsubscribe link shared with each newsletter.

Consent to Receive Text Messages. You acknowledge that by voluntarily providing your telephone number(s), you expressly agree to receive text messages from us, our agents, affiliates, and independent contractors related to your account, promotions, registration, policies, changes and updates, reminders about incomplete or upcoming payments, follow ups to any push notifications delivered through our mobile application, any transaction with PriorityOne, and/or your relationship with PriorityOne. You acknowledge that text messages may be made to your telephone number(s) even if your telephone number(s) is registered on any state or federal Do Not Call list. You agree that PriorityOne may obtain, and you expressly agree to be contacted at, any email addresses, mailing addresses, or phone numbers provided by you at any time or obtained through other lawful means, such as skip tracing, caller ID capture, or other means. You agree to receive text messages from PriorityOne, our agents, affiliates, and independent contractors even if you cancel your account or terminate your relationship with us, except if you opt-out. You understand that you do not have to agree to receive automated promotional texts as a condition of purchasing any goods or services.

Text Message Opt-Out Instructions. Your consent to receive texts is completely voluntary. You may opt-out at any time. To opt-out of text messages, text STOP to any text message you receive. You acknowledge and agree to accept a final text message confirming your opt-out. It is your sole responsibility to notify us if you no longer want to receive text messages. You waive any rights to bring claims for unauthorized or undesired text messages by failing to opt-out immediately or by failing to follow these instructions. Please allow up to thirty (30) days to process any opt-out request.

Text Message Fees and Charges. There is no fee to receive text messages from PriorityOne, our agents, affiliates, and independent contractors. However, you may incur a charge for these text messages from your telephone carrier, which is your sole responsibility. Check your telephone plan and contact your carrier for details. You represent and warrant that you are authorized to incur such charges and acknowledge that PriorityOne, our agents, affiliates, and independent contractors are not responsible for such charges.

Privacy Policy Updates

We may update this Privacy Policy periodically to communicate changes to our privacy practices or for other operational, legal, or regulatory reasons. We will notify you of any changes to our Privacy Policy by posting the new privacy policy at this website, and we will change the “Last Updated” date above. We may also provide you notice via email, SMS or other method. We encourage you to check the date of our privacy policy whenever you visit this website for any updates or changes since your last visit.

Questions, Contacting PriorityOne; Reporting Violations

If you have any questions or concerns or complaints about our Privacy Policy or our data collection or processing practices, or if you want to report any security violations to us, please contact us.

PriorityOne Group
14 Inverness Dr E, Ste F148
Englewood, CO 80112
service@priorityone247.com